Simrio eSIMs are compatible with a wide range of eSIM-supported devices.

To check if your smartphone is eSIM compatible, please visit our Compatibility Check page.

You have the flexibility to set up your Simrio eSIM either on the day of your departure, during your travel journey, or upon arrival at your destination airport.

Make sure you have access to a WiFi connection for a seamless and efficient eSIM activation process. This flexibility ensures that you can enjoy uninterrupted connectivity throughout your trip.

Once your payment has been successfully made, the email with the QR code will be automatically sent to the email address you provided, typically within just 15 minutes. If you do not receive it within this time frame, please consider the following steps:

1. Check spam or promotion folder
Check your spam or promotion folder, as your email may have been filtered there.

2. Contact us for assistance
If there is a typo in your email address or for any other issue, reach out to us at cs@simrio.com for further assistance.

No. Unlike physical sim cards that may require additional identification documents, Simrio eSIMs are designed to be hassle-free.

You can check your data balance in your device's data settings.

The process may vary depending on your device:

Apple Devices

1. Open [Settings]
2. Select [Cellular/Mobile Data]
3. You can check your data usage under “Current Period Roaming.”
4. Alternatively, detailed instructions are available on the Apple website here. You can also dial 1019# to check your data usage via a call.

Samsung Devices

1. Access [Settings] – [Connections]
2. Select [Data usage]
3. Your mobile data consumption will be displayed.
4. You can also dial 1019# and make a call to check your data usage.

Google Devices

1. Open[Settings] – [Network & Internet] – [Internet]
2. Tap [Settings] next to your operator
3. At the top, you’ll see the total data you have used.

 

Alternatively, reach out to our support team via email or WhatsApp for assistance with your remaining data usage.

If you encounter a “No network” message after successfully activating your eSIM, please follow these troubleshooting steps:

1. Enable Data Roaming:

• Make sure [Data Roaming] is turned on for the eSIM plan. Typically found in your device’s network or cellular settings, this setting is crucial for network connection.

 

2. Restart Your Device:

• Try restarting your phone to refresh network settings and establish a connection with the eSIM network.

 

3. Try manual setting for APN/Network:

• If your eSIM plan requires manual APN (Access Point Name) settings, you’ll receive instructions after payment. Follow these instructions carefully to enter the correct APN information in your device manually.

If issues persist despite these steps, don’t hesitate to contact our support team at cs@simrio.com for further assistance.

Yes, it is essential to enable data roaming for your secondary line, which is your added eSIM plan. (Primary line is usually your original SIM plan)